Once your computer has been repaired there is a 7 day guarantee on the work that was completed. If your original problem returns you may contact us within seven days and we will look at your PC and attempt to fix the original problem. If you feel that you simply want a refund then we will refund your original charge to you any time within the seven day period. If more than 7 days has lapsed since your original computer repair we will still review your concerns and make the appropriate judgment. The key thing to remember is that we are extremely fair and honest at Farcr and that means making sure you are happy with your PC repair experience.
Virus and Malware Policy
If the original work was a virus or malware removal and the same virus returns within seven days we will remove the virus again at no additional charge. Since there are thousands of new viruses that come out on a daily basis there are rare instances where the virus will reappear in one to two days because there was a hidden file left by the malware on the PC. If a new virus is contracted during the seven day period there will be a new virus removal cost if you elect to have us remove the malware. Regardless of what the situation is, we are fair and honest at Farcr and will make sure our customer’s are happy with their online computer repair experience. Since every case is different we will assess the situation based on the data and the concerns of the customer and make sure a fair resolution is reached regardless of the seven day guarantee.
Refund Policy
Once the work is completed there is a 7 day guarantee on the work that was completed. If your original problem returns you may contact us within seven days and we will look at your PC and attempt to fix the original problem. If you feel that you simply want a refund then we will refund your original charge to you any time within the seven day period no questions asked. You will never have to contact your credit card company to dispute a charge. Simply contact Farcr and we will promptly refund you your original charge.
Privacy Policy
At FastAssist we respect our customer’s privacy. Because we know what it’s like to lose your data, we make sure we protect it as well. This privacy policy applies to our online presence at FastAssist.net. We do not offer physical consultation or conventional brick and mortar locations. All data found on the farcr.com website is subject to change without notice. We do not collect any visitor information that may identify a user’s name, address or other pertinent information. We do not offer a mailing list on the site or an ability to track any user who simply views the FastAssist website. FastAssist may use cookies at any time to personalize a viewer’s experience by customizing certain web pages or content.
When a call is made to our number we will collect information such as name, billing address and credit card information for payment of managed services rendered. This data is not stored for future use and is discarded upon completion of the financial transaction. This data is not sold to third parties and is only processed by FastAssist employees and our credit card payment processor. We take every precaution possible to secure your data and prevent identity theft and data loss. We do this be simply reducing the amount of data we collect from our customers. This means we do not have user accounts online for our customers, we don’t collect passwords or personal and identifiable data. Our philosophy means focusing on the customer experience instead of collecting their personal information.
Terms of Service
At Farcr we take every precaution when working on your computer remotely. Before we make any changes to your computer we are aware of the risks of the changes and should we need to, we can revert back to a previous state. We also avoid making risky changes that would affect your operating system files or critical components of your computer such as drivers or personal data.
Even with these precautions in place there is always a risk of data loss especially in the case of viruses or hardware failure. That is why it is imperative for you, the end user, to make sure you have performed a backup recently of your critical data such as pictures, music, documents, and financial data. As a rule of thumb you should always backup this information to an external drive or a cloud backup service for safe keeping. This way your data is always safe, especially in the case of a natural disaster or permanent failure. If you are not backing up your data you must inform the technician working on your computer so they may take even further precautions.
In certain cases we will receive a call from customers who may have failing hardware. Our technicians will analyze your hardware and always inform you if your hardware is failing. In this case we do not continue any further repair since the hardware such as a hard drive, or motherboard will need to be physically replaced. At this time we recommend that you find a local PC repair store or-->book an onsite call with us, <--ifyou will need help replacing the failing component.
Remote Control Software
At Farcr we use a software program called Splashtop to connect to your computer to perform our repairs and and remove any malware from your computer. Splashtop has multiple versions of its software that are designed for consumer use all the way to large enterprises. The version of Splashtop used by Farcr repair technicians is the Tech Support version of the remote control software. We have done extensive research on which program to use for Farcr technicians and we have chosen Splashtop because of its extensive feature functionality and privacy features. We believe in simplicity at Farcr and that means not installing unnecessary software on your PC. That means when you install Splastop during a session with our PC repair technicians, the software is only for that immediate session. The software collects a log of all the technician’s actions on your PC so if there is a customer complaint or concern our management team can review the technician’s actions.
How Online Tech Support Works
If you are familiar with the concept of remote support then this online tech support should be easy to use. We use Splashtop a remote software tool that you download to your computer. This allows us to connect to your computer securely as if we were sitting in front of it. Once we are done with your tech support session, we disconnect.
Online tech support saves you the hassle of taking your computer to a store and lets us fix your computer from the comfort of your home or business.
--> How We Connect to Your PC
Here is a quick rundown of how we connect to your computer remotely to repair it or remove malware. We use SPLASHTOP remote control software. This program is used by major corporations and small businesses alike. It lets us fix your computer remotely and makes sure your data stays private.
--> CALL Call us at (717)207-8123 / or Schedule below: This will connect you to an online technician in the United States. Tell us your computer problem and we will let you know if we can fix it or not for no charge. Don’t forget, we can remove viruses and also tune up your computer if its running slow.
--> Connect Your online tech support technician will tell you exactly how to connect them to your PC. You simply visit a special page on the FARCR website, download a small file and within minutes the technician is able to start working on your PC over a secure encrypted connection.
--> FIX
The technician will work on your computer. If the technician is successful you will confirm the work was done properly and once you confirm it, the technician will ask for your credit card information and permanently disconnect from your computer.
Download and run the program from the link. It will show you a 9-digit session code.
Just tell me the session code then I can connect to your device.
Thank you,
Carlin
Chesnet LLC 717-207-8123 _____________________________________________________________________________ TECH's ONLY Your technician may use this link to setup a permanent streamer app on your system for faster remote support and monitoring.
Take Your Business To The Next Level With Our IT Managed Services
Small businesses usually rely on managed IT because they don’t have the resources for an in-house department. Larger companies may have an in-house team, but need extra support to fill in departmental gaps.
With information technology and data security becoming essential to businesses of all sizes and industries, managed IT services help teams handle their expanding technical needs. Especially as remote workers become more common, outsourced IT keeps business owners connected to their devices and applications wherever they go and maintains data security.
While technical needs are on the rise in the professional world, the number of technical experts typically can’t keep up. Often, companies will develop an in-house department and still lack the expertise to meet their technical needs. Managed IT has become the solution to the tech professional shortage.
In the early days of professional computer use, networks were simple — IT teams didn’t need to be extensive because there wasn’t much to do. Most of the time, professionals wouldn’t bother with efficiency and optimization, only repairs. Today, efficiency is just as essential as basic functions. Partnering with an outside IT provider meets that need and helps companies stay on top of expanding tech demands.
As technology requirements continue to multiply, outsourcing IT services makes it possible for businesses to keep up. With these diverse service offerings, large enterprises, medium-sized companies and small businesses can rely on MSPs.
Residential Managed services
1 fee IT managed services provided by Chesnet LLC will monitor, maintain, Install & configure computers, hardware, software, printers, scanners, POS systems, & networks. 1 fee IT provides IT technical support for Business's and homes. We monitor, maintain & repair or replace equipment as necessary and much much more. All for 1 Flat FEE!
90 Minute Repairs
We work on an array of operating systems for software issues, as well as a variety of manufacturers for hardware issues! Remote Repairs
Data Transfers, Blue Screen of Death, Infected PC, Slow System, Network Issues, Error Messages. And Much More!
PC Tune-Up, File Backup, System Restore, Email Problems.
Download and run the program from the link. It will show you a 9-digit session code.
Just tell me the session code then I can connect to your device.
Thank you,
Carlin
Chesnet LLC 717-207-8123
Remote Virus Removal
Computer viruses are a reality for consumers even if you have purchased a reputable anti-virus program like Symantec or McAfee. Because viruses and malware are more sophisticated they can bypass many anti-virus products today. Our remote virus removal service is done remotely by our remote PC repair experts and we don’t just sell you more junk software that claims to remove your computer virus. At FastAssist we have no software to sell you, just computer virus removal by our remote expert technicians. Please open the link https://sos.splashtop.com. Download and run the program from the link. It will show you a 9-digit session code. Just tell me the session code then I can connect to your device.
Printer Repairs
Peripheral devices are the countless devices you can attach to your computer. This includes printers, USB devices, cameras and others. While these peripheral devices are meant to be plug and play, that is not always the case. Sometimes, a device such as a printer will require a little finesse to get it properly functioning with your computer. We can get your device working properly so you don’t waste your valuable time fixing the PC problem yourself. Our remote computer repair service is perfect for your home or office.
Please open the link https://sos.splashtop.com. Download and run the program from the link. It will show you a 9-digit session code. Just tell me the session code then I can connect to your device.
